Later the owner of the place was very nice and refunded me. She explained the situation and I understood. Not sure why they had a trainee on the floor alone with no trainer in the building but as long as she was fixing things I was ok.
Service was good.meal was hot small place but nice
I ordered one breakfast for my daughter and I to share. They charged me $.87 extra when given the tab, I assumed it was taxes. I left $3 for a tip. At the register I got overcharged $11 for my tab! I was not happy.
Such welcoming service! The people were great and the food was exactly what we were looking for. Homemade taste with plenty of options!
We had this happen to us several times and now will no longer support this place. We went in for meals and soon the owners family came in and they were waited on before us even though we had been waiting for sometime. When we asked about it were told all the times that is the owners family they get waited on first. How is that fair. I had waited 20 minutes for a waitress and family cones in and it was like to hell with paying customers! After this happened to us on 3 occasions our family no longer will give this place our money. My parents ran a very successful pizza,bakery and dinner in Syracuse for years. Family waited if other paying customers had came in first. It is suppose to be take care of our customers who make your business successful! I heard same complaint from several others who no longer support Nan's Kitchen. Wake up and realize without customers you have no business. When we mentioned this to our waitress she was very rude and told us that was way Nan did it and give her our order.The food is good here but upset over these service issues. Former customer
Very great place to eat . Not fancy but excellent food.
Nana S Kitchen is a US Restaurant based in Massena, New York. Nana S Kitchen is located at 185 Park Ave, Massena, NY 13662, USA.
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